So, I've been coming here for a while now and they consistently have broken machines, the change machine is constantly down, and one night my fabric softener froze when I left it in my car and the night time staff threw a FIT about me using a small amount of fabric softener "without asking". I tried to explain my fabric softener had frozen and I didn't know if was for staff only, since its always out next to the washers and not behind the counter and the daytime staff hasn't had a problem with plenty of other customers using it routinely. Someone was having a bad night but that's how you ruin customer relationships for LIFE.
Nice and clean laundry facility. Just wish it was a little bigger
The coin change machine malfunctioned on me two times. The first time I put in $10, the machine did not dispense any coins. I inquired about this and the lady at the front desk kindly gave me the change. The second time, I warned the man at the front desk that I was going to put in $20, and that I had problems with the machine before. It dispensed only $15 in coins. The man at the front desk would not help me out despite me explaining him beforehand, and having laid out all the coins to show only $15. He claims that this is the first time he got a complaint like this. I will not be coming back again.
very clean laundry place. the machines are in good shape. the waiting room has water and fairly comfy seating. they do have coin dispenser.
Paid over $100 for about 10 items on the 1st. Was told they'd be ready on the 6th. Drove over and they were not ready. Employee didn't really care. Just said to come back tomorrow. It's now tomorrow and guess what, it's still not ready. They said, you guessed it, maybe tomorrow. I'm new to dry cleaning, does it normally cost this much and still take over a week to get done? This place is a joke. Take your stuff literally anywhere else. You're practically guaranteed to get faster and better service. Wow. Keep my experience in mind if you need an outfit dry cleaned for an event!! Also, if you get fed up with waiting you still can't get your stuff back since they send it out. Their only saving grace is the woman working when we first went in, she was great.
The Laundry Room on the Ave is a UK Laundry based in Hartford, North West England. The Laundry Room on the Ave is located at 772 Farmington Ave, West Hartford, CT 06119, USA, Hartford, North West England 06119, UK.
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