This you haul is local and convenient to me. I've always gotten propane there on a regular basis but it has become very frustrating in the last year. Lately they either don't have propane or don't have anyone qualified at the time And I have to stop back later. Sometimes it takes 2 to 3 trips which is absolutely ridiculous. I run a local business myself, If I had to turn people away because I didn't stock the item where there is only one person in my store back and give it to you And he only works a couple hours A-day, Then you would go somewhere else. I guess I will be buying propane somewhere else
Everything was fine with picking up the truck and dropping it off but they tried to charge me $60 for fuel refilling even though I returned it with the exact amount as when I picked it up. The manager said that the guy who checked it in "rounded down" the fuel amount, however when they checked the pre-rental amount they rounded up. Luckily they refunded it but rent with caution, and take a picture of the gas gauge before driving.
The lady who works needs to work on her customer service skills. I walk in and shes on her personal cell phone and looks up at me like I just killed her dog. I didnt understand something she said so I said Im sorry,can you repeat that? And she gave the nastiest look and acted like I asked for a damn kidney and when I went to return the truck, I was literally 2mins passed closing time, the door was unlocked so I walked in and she said were closed, so I asked where I can return the keys and she actually made me walk back out and put them thru the damn key box, which the keys just fall onto the floor on this inside, instead of taking 1 second of her time and grabbing the keys. Yall need to hire people with great customer service skills and not these people who act like their customers are scum and bothering them at have have what they are paid to do. I will never rent from this place again just because of her.
Some of the people who work here could not care less about customers. Youre far better off going to the Capitol Ave location.Not rating them lower because the quality of their fleet and their boxes are as good as any other uhual location.
In the immortal words of Jerry Seinfeld: "you know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding."
U-Haul Moving & Storage of West Hartford is a UK Storage based in Hartford, North West England. U-Haul Moving & Storage of West Hartford is located at 164 South St, West Hartford, CT 06110, USA, Hartford, North West England 06110, UK.
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