Bought a bed frame for my new bed had it delivered open the box the frame was broken they would not take it back because it was a diss continued item the frame was bought last year
Walk-In; No Greeting! Person comes out and says "Hi, If you need help let me know" then headed back to the back of the store. I said "Actually I have some questions" She did not move to approach me so I walked toward her. I asked about the program for financing and 90 pay off. She repeated to me "If you don't pay it off in 90 days the price doubles" as if that was the only thing she was trying to clarify. I then referenced the payment process and questioned the requirements for approval. She did not offer me the application. So I said how can I find out if I am approved? She said you can go home and do the application. I said "I would like to try this now" as a suggestion she then said you can use this computer here. She walked me over then walked away. Very cold atmosphere. Not good customer service what so ever. I have been is Customer service for over 15 years and I sent an email to their cooperate office. They need a manager. Also, the woman that was behind the register counting the drawer was using foul language and it was just inappropriate and out of order! Never will I ever go back! The store: Very clean and well set up! That gets an A+ However when dealing with people staff makes THE difference.
The overall service in the store provided by Pam at the front desk was exceptional. She was patient and offered advice that was helpful. While i had a great experience in the store I was frustrated with the delivery service and also the warehouse.My first frustration started with the day my furniture was schedule for delivery. Firstly, my delivery was scheduled for 3pm and I was waiting for an hour until i called the store and i was told to truck was 45 mins away. I waited until 4:45pm and no one showed up . When the delivery showed up it was close to 6pm and then the delivery guys took a whole 3 hours to assembly the furniture. Anyhow, i noticed my love seat had a rip on the outside which i kindly ask them to return. The love seat was schedule to be delivered on Saturday at 10am did not receive it until after 2pm. As a business they should hire professional movers to handle their delivery. The whole process was frustrating and upsetting at the same time. I don't plan on returning to so business with this store again.
Had a horrible experience years ago! Thought things might have changed, unfortunately not at all!!!! Bought a bedroom set n box spring for my daughter n right b4 unwrapping the box spring, i discovered a little bug! As I looked closer YES! It sure was a BED BUG!!!!! I checked it all around and sure enough they were loaded! DISGUSTING!!!!! They just left my house about 5 mins ago picking up THE ENTIRE BEDROOM SET!!!! NEVER AGAIN!!!!! WOULDN'T REGOMEND THIS PLACE AT ALL....
Just recently moved to a new place and bought everything from ikasa, they delivered everything on time and the delivery men were awesome, I had a great experience at the store and Ashley was very helpful and helped me every step of the way. I really recommend it, please ask for Ashley when you go, she is the best at it. I will definitely return to do business here. Thank you guys!
IKASA Furniture & Mattress is a UK Furniture Store based in Hartford, North West England. IKASA Furniture & Mattress is located at 1200 Park Street, Pope Plaza Shopping Center, Hartford, CT 06106, USA, Hartford, North West England 06106, UK.
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