Gave me a 45 min estimate on a SLOW day and made me buy a lemonade in store while i had enough water in my car. Extremely slow and lousy people at the service desk. The guy literally took 30 seconds to get to a stapler from the next desk and pin my papers. Most of all apart from service and labour these guys are charging 7.8% of total in the name of "Shop Fee" for 'God only knows for what'. The service person coulnt explain what is it for. PLEASE DO NOT COME HERE FOR ANY SERVICE
Very much appreciate their help with getting wiper blades on my car. I tried to do it myself but didn't exactly work out (guess you can't do anything on a modern care these days!). Turns out the blades I purchased did not have the matching clip and only other brands did. Salesperson did an outright exchange and had the mechanic install them. Thanks for great service!
My first experience with this store was a couple of months ago. I blew a tire in the middle of a tough day and came in the store in tears. Not only did the staff give me a great deal on a new tire, they talked to me and had me laughing before I left. Two days ago, I needed a cover for my backseat and decided to see what options they had. They are running a sale for 50% off seat covers if you buy a set of floor mats. Samantha helped me with some options and I left with floor mats and seat covers for the whole car for $5 more than what I would have paid for just the back cover. She was so kind and really helpful. People like that earn my loyalty and consequently so does the store. Your employees are your best assets...thanks guys!!!!
Help was offered as I walked in the door at minutes before close. Staff was very friendly and accommodating plus I got the product I wanted when Auto Zone had a only had a brand I wasn't familiar with.
Genesis was awesome!! She made sure we got the same tire as before and for the same price she also was very informative with suggestions on alignments and other services. She explained every other problem with the car thoroughly and it is really appreciated. Sometimes the best service is simply behind a friendly face and genuine smile. She had lots of people to help but she didn't seem annoyed or overwhelmed which tells us she knows what she is doing. Thank you for your service!
Pep Boys Auto Parts & Service is a UK Car Repair based in Hartford, North West England. Pep Boys Auto Parts & Service is located at 1006 New Britain Ave, West Hartford, CT 06110, USA, Hartford, North West England 06110, UK.
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