Horrific experience. Parked in garage so we could have dinner across the street. We returned to garage and attempted to leave (we had Hamilton Bushnell Theater tickets), and we could not get out of the garage. The machine at the gate would not accept payment and the gate would not open. The machine also ATE my credit card! When we attempted to contact employees to help us, a female employee over the intercom said shed be right down to help us ( she never appeared). Worse yet- a different female employee on the intercom condescendingly addressed menand refused to open the gate. AWFUL EXPERIENCE! The only help came from a male employee who we were able to contact through a different gate intercom. Without his swift assistance ( he opened a different exit gate for us), we would have missed our show. Still cant believe we experienced such incompetence. Thank you to the male employee!
Not a good experience at the Front St. Hartford garage. The self-pay kiosk was out of order, no one was at the booth, and the gates were not working. Several customers were "trapped" in the garage for a while. When LAZ employees showed up no one was offered an apology or discounted rate.
I love it and their work are excellente
If I could give this no stars I would. While the valet attendants by the hotel are attentive. Getting in and out of this place is horrible if you don't valet. They can not answer questions. They just look at the computer and demand you give them the amount it says. Customer-centric is not part of their philosophy. It's unfortunate because the hotel is fantastic.
Park elsewhere!! My car was trapped overnight with no way out. Parked on Friday night and was told that I would not be able to access my car until Monday! Luckily, there was an event and I was able to get in early, but no access for three days is totally unacceptable.
Hartford 21 garage is a UK Parking based in Hartford, North West England. Hartford 21 garage is located at 210 Asylum St, Hartford, CT 06103, USA, Hartford, North West England 06103, UK.
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